These Terms & Conditions explain how customers may use the GYCBM website, place orders, purchase products, request support, and interact with our online store.
By using this website, browsing our product pages, creating an account, placing an order, or contacting us through the website, you agree to follow these Terms & Conditions. Please read them carefully before making a purchase.
1. About GYCBM
GYCBM is an online supplier of building materials, workwear, tools, safety products, site essentials, and related trade supplies. Our website is designed to help builders, contractors, tradespeople, project buyers, and homeowners find reliable products for construction, repair, renovation, maintenance, and everyday site work.
2. Acceptance of Terms
When you access or use our website, you confirm that you accept these Terms & Conditions and agree to comply with them. If you do not agree with any part of these terms, you should not use our website or place an order through it. These terms may apply together with our Privacy Policy, Delivery Policy, Returns Policy, and any other customer service policies published on the website.
3. Website Information
We aim to keep all website information accurate, clear, and up to date. This includes product titles, product descriptions, images, prices, stock status, delivery details, and other information shown on the website. However, small errors may occasionally appear. We reserve the right to correct mistakes, update information, change product details, or remove content without prior notice.
4. Product Descriptions
Product descriptions are provided to help customers understand the main features, use, size, colour, material, and suitability of each product. Images are for guidance only and may slightly differ from the actual product due to screen settings, lighting, packaging changes, or supplier updates. Customers should carefully check product details before placing an order.
5. Product Availability
All products are subject to availability. If a product becomes unavailable after you place an order, we may contact you to offer an alternative product, delay the order until stock becomes available, or cancel the affected item and issue a refund where applicable. We do not guarantee that every product shown on the website will always remain in stock.
6. Pricing
Prices are displayed on the website and may be updated from time to time. We reserve the right to change prices without notice. If a pricing error occurs, we may cancel the order or contact you before processing it. Delivery charges, VAT details, or other charges may be shown separately at checkout depending on the product and order type.
7. Orders
When you place an order on our website, you are making an offer to purchase the selected products. Your order is only accepted when we confirm it and begin processing. We reserve the right to refuse, cancel, or limit any order for reasons including stock issues, payment problems, incorrect pricing, suspected fraud, incorrect delivery details, or website errors.
8. Customer Details
Customers must provide accurate billing, delivery, contact, and payment information when placing an order. GYCBM is not responsible for delays, failed deliveries, or order issues caused by incorrect or incomplete customer information. Please ensure your name, address, phone number, and email address are correct before submitting your order.
9. Payments
Payments must be completed using the payment methods available at checkout. Orders may not be processed until payment has been successfully received or authorised. We do not store full payment card details on our website. Payment security may be handled by trusted third-party payment providers.
10. Delivery
We aim to dispatch and deliver orders within the estimated delivery time shown on the website or at checkout. Delivery times are estimates only and are not guaranteed unless clearly stated. Delays may happen due to courier issues, supplier delays, weather, high order volume, public holidays, incorrect address details, or other circumstances outside our control.
11. Delivery Address
Customers are responsible for providing a complete and correct delivery address. If a parcel is delayed, returned, or lost because of incorrect address details, additional delivery charges may apply. Large, heavy, or bulky building materials may require special delivery arrangements depending on location and product type.
12. Receiving Your Order
Please check your order when it arrives. If any item is damaged, missing, incorrect, or unsuitable, contact us as soon as possible with your order details and clear photos where needed. This helps us investigate the issue quickly and provide the correct support.
13. Returns
Customers may request a return in line with our returns process. Returned products should usually be unused, unopened where applicable, in original packaging, and in resaleable condition. Some items may not be returnable due to hygiene, safety, customisation, special order status, or product condition.
14. Refunds
Refunds may be issued after returned products are received and inspected. If a return is approved, the refund will usually be processed back to the original payment method. Delivery charges may not always be refundable unless the product is faulty, damaged, or incorrectly supplied.
15. Damaged or Faulty Products
If you receive a damaged or faulty product, please contact us promptly with your order number, product details, and supporting photos. We may offer a replacement, repair, refund, or other suitable solution depending on the situation and product type.
16. Custom or Special Orders
Some products may be ordered specially, customised, printed, embroidered, cut to size, mixed, or prepared according to customer requirements. These items may not be eligible for cancellation or return unless they are faulty or incorrectly supplied.
17. Trade Customers
Trade customers are responsible for checking product suitability before purchase. Building materials, workwear, tools, and safety products should be selected according to the job, site requirements, product instructions, and relevant safety standards. GYCBM does not accept responsibility for incorrect product selection or misuse.
18. Website Account
If you create an account on our website, you are responsible for keeping your login details secure. You should not share your password with others. Please contact us if you believe your account has been accessed without permission.
19. Acceptable Website Use
You must not misuse this website, attempt to gain unauthorised access, upload harmful files, interfere with website security, copy content for commercial use, or use the website in any way that may damage GYCBM, other users, or website performance.
20. Intellectual Property
All website content, including logos, text, graphics, images, icons, banners, layout, product content, and design elements, belongs to GYCBM or the relevant rights owner. You may not copy, reproduce, sell, modify, or distribute our content without written permission.
21. Third-Party Links
Our website may contain links to third-party websites, payment providers, courier tracking pages, or external services. These links are provided for convenience only. GYCBM is not responsible for the content, policies, security, or practices of third-party websites.
22. Limitation of Liability
GYCBM will not be responsible for indirect losses, business losses, loss of profit, project delays, site delays, technical problems, website downtime, courier delays, or losses caused by incorrect use of products. Nothing in these terms excludes rights that cannot legally be excluded.
23. Product Use and Safety
Customers must use products safely and according to product instructions, manufacturer guidance, and relevant laws or regulations. Safety products and workwear should be checked for suitability before use. Building materials and tools should be handled by competent persons where required.
24. Changes to These Terms
We may update these Terms & Conditions from time to time. Any changes will be posted on this page. Continued use of the website after updates means you accept the revised terms. Customers are encouraged to review this page regularly.
25. Contact Us
If you have any questions about these Terms & Conditions, your order, delivery, returns, or product information, please contact the GYCBM support team through our contact page.
Need Help With Your Order?
Our team is here to help with product questions, order support, delivery information, and general customer service.
