Privacy & Cookies Policy

This policy explains how GYCBM collects, uses, protects, and manages customer information when you use our website or place an order.

1. About This Policy

This Privacy & Cookies Policy applies to visitors, customers, account users, and anyone who interacts with the GYCBM website. It explains what information we may collect, why we collect it, how we use it, and how cookies may be used to improve your browsing and shopping experience.

2. Information We Collect

We may collect personal information such as your name, email address, phone number, billing address, delivery address, order details, account information, and messages you send through our website. We may also collect technical information such as your IP address, browser type, device type, pages visited, and website usage activity.

3. How We Use Your Information

We use your information to process orders, arrange delivery, provide customer support, respond to enquiries, manage accounts, improve our website, prevent fraud, handle returns, send order updates, and deliver a better shopping experience. We only use your personal information for genuine business and customer service purposes.

4. Order and Delivery Information

When you place an order, we use your billing and delivery details to confirm payment, prepare your order, dispatch products, provide tracking where available, and communicate with you about your purchase. Your delivery details may be shared with courier or delivery partners only where needed to complete your order.

5. Payment Information

Payments may be processed through secure third-party payment providers. GYCBM does not store full card details on the website. Payment providers may collect and process payment information according to their own security and privacy standards.

6. Customer Accounts

If you create an account on our website, we may store your name, contact details, order history, saved addresses, and login information. This helps you place future orders more easily and manage your shopping experience. You are responsible for keeping your account password secure.

7. Marketing Communications

If you choose to receive marketing updates, we may send you offers, product updates, promotions, or business news. You can unsubscribe from marketing emails at any time. We do not send marketing messages without a proper reason or permission where required.

8. Sharing Your Information

We may share necessary information with trusted service providers such as payment processors, delivery companies, website hosting providers, email platforms, analytics tools, and customer support systems. We do not sell your personal information to third parties.

9. Data Security

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, alteration, or disclosure. However, no website or online system can be guaranteed as completely secure, so customers should also take care when sharing information online.

10. How Long We Keep Information

We keep personal information only for as long as needed for order processing, customer service, accounting, legal, tax, fraud prevention, and business record purposes. When information is no longer required, we aim to delete it or keep it in a secure archived form where necessary.

11. Your Privacy Rights

Depending on applicable laws, you may have the right to request access to your personal information, ask for corrections, request deletion, object to certain uses, or ask us to limit how your data is processed. To make a privacy request, please contact us through our contact page.

12. What Are Cookies?

Cookies are small text files placed on your device when you visit a website. They help websites remember your actions, improve page performance, keep items in your basket, support account login, understand website traffic, and provide a smoother browsing experience.

13. Types of Cookies We May Use

GYCBM may use different types of cookies to support website function and customer experience:

14. Why We Use Cookies

We use cookies to keep the website working properly, improve loading speed, remember basket items, support checkout, analyse visitor behaviour, protect the website, and improve the shopping journey. Some cookies are necessary, while others may be optional depending on website settings.

15. Managing Cookies

You can manage or block cookies through your browser settings. Please note that disabling some cookies may affect website features such as basket, checkout, saved preferences, and account login. Essential cookies may still be required for the website to function correctly.

16. Third-Party Cookies

Some cookies may be set by third-party services used on our website, such as analytics providers, payment systems, embedded content, advertising tools, security tools, or delivery tracking services. These third parties may process data according to their own privacy and cookie policies.

17. Website Analytics

We may use analytics tools to understand website traffic, popular pages, visitor actions, technical performance, and customer journey patterns. This information helps us improve product pages, navigation, checkout flow, website speed, and overall customer experience.

18. Links to Other Websites

Our website may include links to external websites or third-party services. We are not responsible for the privacy practices, cookie use, content, or security of external websites. Customers should read the privacy policies of any third-party websites they visit.

19. Changes to This Policy

We may update this Privacy & Cookies Policy from time to time to reflect website changes, legal requirements, service updates, or business improvements. The latest version will always be available on this page.

20. Contact Us

If you have any questions about this Privacy & Cookies Policy, how your information is used, or how cookies work on our website, please contact the GYCBM support team through our contact page.